Feed me Feedback
https://feedmefeedback.me/
Tue 16 May Rating the audio quality following your Skype mobile call I was shown this screen after I finished a call a mobile number using my Skype credit the other day. The quality actually got quite bad at the end, and I rated it 3 stars, and then saw this screen. This is a great place to be capturing feedback on audio,in context and immediate and easy to do. There are a lot of options to pick from the list and I’m not sure they’re all explicit in what they are trying to ask: e.g did you hear echo or did you hear noise in the call? What kind of noise?… Tue 5 January ChillangoA playful take of a feedback form by Chillango. They keep it simple with a recommendation rating scale and an open comments area. Language is friendly and very informal.Wonder if they measure the correlation between the recommendation ratings and the amount of times a person visits Chillango, and hopefully through the comments sections, understand how to make more people visit Chillango more often. On their website, in the ‘Contact’ section, they have the same feedback form, however no way to directly contact them via email, only via social media (see image below).Photos submitted by via Twitter - thank you Dessy! Fri 21 August PretToday at lunch I bumped into this brick wall inviting Pret customers to leave their thoughts and feedback on a small card and post it in a small white box. The thing that stood out and which kind of annoyed me is that this ‘box’ is hung quite high up on a wall, making it difficult for short people like myself to access it, not to mention actually giving a damn about leaving feedback. (Or maybe i should have left feedback on the challenge of…leaving feedback??) I’ve written about Pret’s feedback card before . Thu 13 August Transport for LondonThis is an old one, from Nov 2014. This leaflet was handed out to my housemate while she was stopped at a red light on her bike.TFL was advertising a survey about cycling on their website, looking to gather cyclists experiences in London. The instructions on the leaflet are straightforward, clear, and what I really like is the shape of the leaflet - perfect for hanging onto your bicycles’ handlebar, especially as this leaflet was being handed out to cyclists who were on their bikes. Thu 19 February Boots Spotted this little feedback card at the Boots cashier desk when paying. As you can see, it’s not totally evident as it’s hiding amongst other things on the counter. However the question “How did we make you feel?” is a strong statement which stood out with it’s bold letters and large text.At the back of the card there is a prompt to visit to give feedback - screengrabs above of a convuluted start to a survey. Wed 7 January Gatwick Airport Spotted this board at Gatwick after going through security recently. It was located on your way to the escalators as you head to the departures lounge. The board had 3 pieces of feedback, reading:“Confusing”“The best security control, as usual”“Quick/kind people, thanks”I’m unsure about the depth of the feedback Gatwick passengers will leave on a board like this as they travel through the airport. However, I like it for being a transparent method to gather and display the feedback to all customers of the airport. I’ve posted about other formats of feedback in airports - this post about is quite in depth as well as being a 2-way communication channel between the customer and the airport. Thu 2 October Post OfficeSooo, the other day I went to send a registered package through the post, and spotted the bold lettering behind the receipt. TELL US HOW WE DID TODAY. I’m not convinced this is the best place to invite and prompt people to give feedback. I mean, do you look at the back of receipts for ‘things’? I know it allows for more space than the front, but I’m curious.The feedback website is actually quite daunting. The language they use is friendly, but what annoys me is there isn’t just 1 clear call to action. There are 4 places my eyes were drawn to when I land on the page (the 4 'boxes’). I’m not sure what they want from me. Plus there are 2 ’Enter’ buttons on different parts of the page!Additionally, it isn’t obvious which code on the receipt they want you to insert from the image on the website (box on the bottom right.) Offering a phone number as an alternative option to give feedback is probably a wise idea, given the wide range of customers the Post Office has.
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