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Frequently Asked Questions

What network does the 3g4000 use?

The 3G4000 uses the cellular network to ensure low-cost, high-speed and reliable alarm communications and is compatible with control panels that communicate using the Contact ID format. Uses HSPA (3G) cellular network for high-speed, reliable and low-cost communications to Sur-Gard System I-IP/II/III/IV/5 receiver

What is the new firmware for the DSC 3g4000 Universal communicator?

The new release addresses an issue with version 4.04 and earlier which do not properly roll-over the sequence number resulting in the absence of an acknowledgement from the receiver. DSC has released V4.04 firmware for the 3G4000, 3G4010 and 3G4010CF universal communicators.

Why is my 3g4000 or 3g4010 device holding the phone line?

V4.01 (3G4000) and V4.02 (3G4010) firmware could hold the phone line for an extended period of time if a panel event was not successfully communicated over cellular when the unit was installed in backup mode. Radio has been activated and the option for DLS over Cellular is enabled

What is the new internal PTM counter for the 3g4000?

Internal PTM counter has been changed to 3 minutes (same as 3G3070). V4.01 (3G4000) and V4.02 (3G4010) firmware could hold the phone line for an extended period of time if a panel event was not successfully communicated over cellular when the unit was installed in backup mode.


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