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Frequently Asked Questions

What happens if I use an old version of 8x8?

An inability to log in to Work for Desktop due to use of an old version has no bearing on your other 8x8 services, such as the browser-based Work for Web, Work for Mobile, your voicemail, your desk phone connectivity, Virtual Office Account Manager or 8x8 Admin Console, 8x8 Support Portal (My 8x8), etc.

What is the 8x8 work app for Android?

The description of 8x8 Work App Take the 8x8 Work service with you on the go with the 8x8 Work Mobile app for phone, video conferencing and chat. 8x8 Work Mobile app is an all-in-one cloud-based collaboration tool that organizations around the world use to mobilize their workforce.

How long does it take to upgrade an 8x8 system?

Ahead of and for the duration of the system upgrade process (about 15 minutes), your 8x8 system administrator portal (Account Manager) will be inaccessible. Administrators logged in at time of portal lockout will be automatically logged out. At the conclusion of the upgrade, you will have access to your new portal, 8x8 Admin Console.

Is it possible to upgrade to X series 8x8?

8x8 is in the process of upgrading all customers that are currently on our legacy Classic system to our latest X Series platform. This will enable us to continue to bring you better performance, new features, security enhancements, and other benefits. This upgrade includes the following:

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