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What does a case manager do in Human Services?

A case manager is a human services worker that works as part of a larger team to coordinate care and services for individuals and families. Case managers serve a variety of functions, from counseling and advocacy to psychological assessment and evaluation. They work collaboratively with their clients,...

What should you not do as a case manager?

Case managers should not allow their own personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their professional judgment and performance or to jeopardize the best interests of people for whom they have a professional responsibility.

What is the average caseload of a care manager?

Registered nurse care managers and social work care managers have an average caseload of 25‐35 cases. And care managers who function in a supervisory role of other care managers and/or care coordinators can be responsible for supervising upwards of 150 cases. Care managers are also facing more complex cases.

What is case management in research?

The description of case management in research and clinical practice is highly variable which impedes quality analysis, policy and planning. Case management makes a unique contribution towards the integration of health care, social services and other sector services and supports for people with complex health conditions.


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