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As a starting point for establishing a basic set of SLOs, let’s assume that your service is some form of code that has been compiled and released and is running on networked infrastructure that users access via the web. Your system’s maturity level might be one of the following:When does reliability become an engineering culture SLO?
Reliability of 100% is not an engineering culture SLO—it’s an operations team SLO. Once you have an SLO target below 100%, it needs to be owned by someone in the organization who is empowered to make tradeoffs between feature velocity and reliability.What does SLO stand for in reliability category?
SLO compliance will simply be another KPI (key performance indicator) or reporting metric, rather than a decision-making tool. The first step in formulating appropriate SLOs is to talk about what an SLO should be, and what it should cover. An SLO sets a target level of reliability for the service’s customers.What does SLO of 100% mean in engineering?
An SLO of 100% means you only have time to be reactive. You literally cannot do anything other than react to < 100% availability, which is guaranteed to happen. Reliability of 100% is not an engineering culture SLO—it’s an operations team SLO.