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Frequently Asked Questions

What is the return policy at Chico's?

Chico's Return Policy. Merchandise returns and exchanges may be accepted (excluding "final sale" or "as-is" items, gift cards (except where required by law) and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system.

What is the return policy for mychacos products?

Returns will be refunded to the original card used to purchase the item (s). Please note: A return shipping charge of $5.00 will be deducted from your refund. MyChacos custom sandals and accessories are not eligible for return/exchange.

How do I check the status of my Chicos order?

For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone. 3.

How do I contact Chicos off the track?

Please don't hesitate to contact us with any questions. We're just a phone call or email away. Phone: 1. 855.300.7580. Email: [email protected]


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