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Frequently Asked Questions

How do I contact Citibank?

Visit Scroll to the bottom of the page and click the blue “Contact us” link. Dial the number that relates to your Citibank question or concern from the middle of the page, under “Phone.” For example, if you’re calling about a lost credit card, you’ll need to dial 1-800-950-5114, while the number for online banking is 1-800-374-9700.

What credit cards does Citibank offer?

Citibank ® also referred to as Citi ®, is the consumer banking arm of financial services corporation Citigroup. Citi credit card offers include the Platinum Select ®, CashReturns ®, Diamond Preferred ®, Chairman ®, and PremierPass ® credit cards.

What is Citi Prestige payment address?

Answer: The payment address for the Citi Prestige Credit Card is: Citi Cards. P.O. BOX 9001037. Louisville KY 40290-1037. The overnight payment address for Citi Prestige: Citibank Express Payments 6716 Grade Lane - Building 9 Suite 910 Louisville KY 40213.

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