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Frequently Asked Questions

How do I Activate my Citibank card?

Call the number and advise the Citibank representative that you wish to activate your card. Have your card handy, as you may need to verify information from the card. You will need to provide your debit card number, Social Security number or your account number. You will also be asked for your telephone access code.

How do I contact Citibank?

How to Contact Citibank. Dial the number that relates to your Citibank question or concern from the middle of the page, under “Phone.” For example, if you’re calling about a lost credit card, you’ll need to dial 1-800-950-5114, while the number for online banking is 1-800-374-9700. Click the blue “Send Message” link on the right side...

How can I access my Citibank account?

Open your Internet browser and go to Citibank.com. Click the "Sign on to your account" button at the top of the page and select "Banking" from the list. Click the "Set up online access" button in the middle of the page. Enter your Citibank ATM card number and PIN, along with your Citibank account number and click "Continue.".


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