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Frequently Asked Questions

How do I contact Con Edison customer service?

For questions related to disconnected service or credit notice, please call us at 1-800-752-6633. For all other matters, please fill out this form and a Con Edison representative will contact you within one business day.

How do I contact Con Edison about a gas leak?

In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633. For questions related to disconnected service or credit notice, please call us at 1-800-752-6633. For all other matters, please fill out this form and a Con Edison representative will contact you within one business day.

Did Con Edison make a mistake with my smart meter?

I noticed something, that in my old house the meter was not a digital but in the new house the meter is the smart one. So, people think twice before updating your meter to a smart one. Con Edison made a huge billing mistake. I am on autopay. They will not stop payment but will send me a check EVENTUALLY FOR THE $1400.00 error.

How do I file a complaint against a utility company?

First seek the assistance of your utility provider – they are required by law to assist you. If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.


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