Step-By-Step Guide: How to Handle Cu…
https://www.helpscout.com/helpu/customer-complaints/
A 5-step process for handling customer complaints Acknowledge the customer immediately and listen carefully without interrupting Apologise to the customer whilst remaining polite, calm and professional Summarise the complaint back to customer letting them know you understand their frustration Identify the type of customer you're dealing with and present a solution that suits their needs Verify that the problem is solved and check with the customer to ensure they are satisfied with the outcome Log the complaint so you can track trends and improve your service Step 1: Dig deeper by asking the right questions ... Step 2: Identify the type of customer you're dealing with ... Acknowledge the customer immediately and listen carefully without interrupting Apologise to the customer whilst remaining polite, calm and professional
Acknowledge the customer immediately and listen carefully without interrupting
Apologise to the customer whilst remaining polite, calm and professional
Summarise the complaint back to customer letting them know you understand their frustration
Identify the type of customer you're dealing with and present a solution that suits their needs
Verify that the problem is solved and check with the customer to ensure they are satisfied with the outcome
Log the complaint so you can track trends and improve your service
Step 1: Dig deeper by asking the right questions ...
Step 2: Identify the type of customer you're dealing with ...
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