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Frequently Asked Questions

How to set up a CSUMB email account?

Check the email you used to apply to the university for an email from [email protected] with the subject: "Set up your CSUMB account" Follow the instructions in the email to set up your account. If you can't find the email (don't forget to check your spam), call 831-582-4357 (HELP) during business hours.

Where do I Mail my CSUMB financial aid documents?

Please check your CSUMB email often for any updates. Mail completed documents to: The Financial Aid Office offers Drop-In Counseling on the days and times listed below. Use the Zoom links to enter the meeting wait room and a counselor will let you into the meeting when it's your turn.

How long does it take to receive CSUMB documents?

If you are experiencing any difficulties in obtaining any documents or submitting forms, please email. Processing time during this peak period is typically 4-5 weeks from the date that the documents are received. Please check your CSUMB email often for any updates. Mail completed documents to:


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