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Frequently Asked Questions

How do I contact Dominion Energy Ohio Gas?

Customer service is available 7 AM to 7 PM, Monday–Friday. Use this form to email us about your Dominion Energy Ohio gas account, service, or for help using Manage Your Account. We try our best to respond to emails within two business days. If you have an account question, save time and manage your account online.

How do I enroll in Dominion Energy's Budget billing program?

For more information, visit Dominion Energy's Budget Billing page or you can enroll online with Manage Your Account. There are a variety of Energy Assistance programs available for natural gas consumers. The assistance may be in the form of a reduction of your natural gas bill and/or a special payment plan based on your household income.

What is budget billing at domindominion Energy Ohio?

Dominion Energy Ohio offers the Budget Billing program, where the cost of your energy usage is spread out over a 12-month period. With Budget Billing, you pay a set amount each month rather than lower gas bills in the summer and higher natural gas bills in the winter.

Does Dominion Energy have a Wells Fargo account in Virginia?

Be advised that Dominion Energy Virginia, North Carolina, Ohio and West Virginia utilize the same Wells Fargo account, but have different unique identifier biller names (i.e., 540418825-DOM, 340194760-DOM, 550196830-DOM). Are you a business looking to pay a bill?

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