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Frequently Asked Questions

How to contact Dominion Energy Ohio Gas Service?

Use this form to email us about your Dominion Energy Ohio gas account, service, or for help using Manage Your Account. We try our best to respond to emails within two business days.

How does Dominion Energy manage your energy bill?

In addition to energy conservation in your home, there are a few other options to help you manage your energy costs. Dominion Energy Ohio offers the Budget Billing program, where the cost of your energy usage is spread out over a 12-month period.

Is the Dominion Energy account the same in Ohio and West Virginia?

Dominion Energy’s bank will reject any other format, resulting in delays in payment postings. Be advised that Dominion Energy Virginia, North Carolina, Ohio and West Virginia utilize the same Wells Fargo account, but have different unique identifier biller names (i.e., 540418825-DOM, 340194760-DOM, 550196830-DOM).

How to transfer a Dominion Energy gas meter?

If your location has a meter with active gas service, login to your account to request a transfer online. New customers should Register while existing customers can Sign In and select Service Orders to begin the process.


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