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Frequently Asked Questions

How to contact Dominion Energy about gas service?

By using this form and clicking "submit", you agree that you have read and accept Dominion Energy's Terms and Conditions and Privacy Policy. Need to Speak With Someone? Our agents are here to assist Monday - Friday from 7AM to 7PM. Hearing and speech impaired customers should dial 711. Questions related to gas service for your business?

Is the Dominion Energy account the same in Ohio and West Virginia?

Dominion Energy’s bank will reject any other format, resulting in delays in payment postings. Be advised that Dominion Energy Virginia, North Carolina, Ohio and West Virginia utilize the same Wells Fargo account, but have different unique identifier biller names (i.e., 540418825-DOM, 340194760-DOM, 550196830-DOM).

Where can I find Dominion Energy mobile app?

Download the Dominion Energy mobile app on your iOS or Android device. Easily view your bill, make a payment, view gas usage and more! Having issues managing your account? We're here to help! Managing your account online? Check our support page for assistance. If you are still having issues and need additional help, please fill out the form below.

How to protect your budget with Dominion Energy Solutions?

Protect your budget from fluctuating prices with a plan from Dominion Energy Solutions. Our plans include:


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