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Frequently Asked Questions

How to get in touch with Dominion Energy?

In all emergencies or dangerous situations, dial 911. Contact us 24/7 to report an outage emergency or to access self-service. Visit our support page for help accessing or managing your account. View Media Relations Contacts. Find out more about careers with Dominion Energy. View Investor Contacts.

How to report a Dominion Energy power outage?

Call us Monday - Friday, 8:00 AM to 5:00 PM ET. Within the US: 866-366-4357. International: 001-757-857-2112. Report & Check Your Outage Online. Contact us 24/7 to report an outage emergency or to access self-service. Visit our support page for help accessing or managing your account.

When do I have to pay my Dominion Energy Bill?

You select a day (10-28 days after your bill date) to make your payments. Dominion Energy will automatically debit your bank account for the exact amount of your bill. Your statement will show you the next AutoPay date and bill amount. You can change your bank account up to the day before your next scheduled AutoPay payment.

Is the Dominion Energy account the same in Ohio and West Virginia?

Dominion Energy’s bank will reject any other format, resulting in delays in payment postings. Be advised that Dominion Energy Virginia, North Carolina, Ohio and West Virginia utilize the same Wells Fargo account, but have different unique identifier biller names (i.e., 540418825-DOM, 340194760-DOM, 550196830-DOM).


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