Keyword Analysis & Research: ebay delivery problems

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Frequently Asked Questions

Why did my item not arrive on eBay?

High shipping volumes are causing some delays. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Are you a seller looking to respond to an item not received case? Read our article on responding to an item not received case

What to do if your shipping address is incorrect on eBay?

If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. They can then relist the item for you to repurchase with the correct address. If the seller has already shipped the item, they won't be able to change the shipping address.

What happens if you send a damaged item on eBay?

In this scam, the buyer then accuses you of sending a damaged item. They may even provide photos of the broken item. Unfortunately for you, the item is a replica of the one you sent. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment.

What happens if you send an empty box on eBay?

The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. Buyer claims the item wasn’t received PayPal Seller Protection exists to help sellers trade confidently on eBay.


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