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Frequently Asked Questions

Who is EdFinancial Services?

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments.

How do I sign up for an EdFinancial account?

To view the electronic message from Edfinancial, create your online account by clicking the link to “Register” for a new account beside the orange “Login” button at the top of any page on this site. You do not need your account number to complete this process.

How do I contact eded financial services?

Edfinancial Services P.O.Box 36014 Knoxville, TN 37930-6014 Fax: 800-887-5936 (toll free) Fax: 865-692-6386 Military Servicemembers: Fax: 866-425-2473 (toll free) Fax: 865-692-6376 Send a Payment Save time and pay online! Visit Manage My Account to make a payment online. Pay Online

How do I Send my Documents to Ed financial?

Email: milita[email protected] (Please do not include any personally identifiable information such as your social security number or account number in your email.) Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu. For timely posting, please do NOT mail payments to this address.

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