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Frequently Asked Questions

How does Flagstar Bank work for your business?

That’s why every online business banking account at Flagstar Bank is custom-built to make managing your company’s finances simple, no matter where you are. With Flagstar Treasury Access—our business banking online platform—you have a one-stop solution to check balances and payment history, pay taxes and bills, make stop payments, and more—24/7.

How much does it cost to have your mortgage serviced at Flagstar Bank?

You can also pay by phone, but please note an additional convenience fee of $15 may apply. Award winning servicing tailor-fit for you. At Flagstar Bank, we know that every customer is different, which is why we take a personalized approach to handling your loan at our mortgage servicing center.

When do I get my first billing statement from Flagstar?

Your first billing statement will be mailed within 10 days of your loan being transferred. If you already had submitted a payment to your original servicer, don't worry — it will be automatically forwarded to Flagstar Bank for 30-60 days after your effective mortgage transfer date.

Where do I get my transfer date from Flagstar?

Your transfer date can be found in the transfer letter you will receive from Flagstar. We will mail your first mortgage billing statement shortly thereafter. Your statement will provide instructions on how to make your first payment. After that, regular monthly mortgage statements will be delivered to you.

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