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Frequently Asked Questions

What are the issues with my Foxtel Box?

Issues with your remote control. How to resolve an error on your TV screen. Issues with your free-to-air channels. What happens during an outage and how to tell if you’re affected. Issues with setting up and viewing recordings and other functions on your box. Issues with your Foxtel Broadband.

How can I tell if there is an outage on Foxtel?

If you’re affected by an outage, you may see one of the following error codes on your screen (select the error message you’re seeing for troubleshooting steps): Depending on how you receive your Foxtel service, there are also several other ways to check if you’re experiencing an outage:

Where can I get help with Foxtel service?

- Support Where can I get help with Foxtel? See Foxtel Support or call Foxtel on 131 999. If you’re a Foxtel from Telstra customer you can log in to Telstra 24x7 My Account to check your Foxtel subscriptions. Prefer to chat to someone?

Where can I watch Foxtel TV in Australia?

Foxtel is an Australian pay television company, operating cable, direct broadcast satellite television and IPTV services. Foxtel transmits its cable service via Telstra hybrid fibre-coaxial (HFC) cable into the Brisbane, Sydney, Melbourne, Adelaide and Perth metropolitan areas, along with the Gold Coast.


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