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Frequently Asked Questions

How to track registered mail/iMail before leaving Hong Kong?

Tracking points for registered mail / iMail before leaving Hong Kong: (1) Posted; (2) Handed over to the carrier / Left for destination. Processing and delivery information of mail at destination is supplied by the destination postal administration.

How will mail items be treated in Hong Kong?

Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Does Hongkong Post provide e-Express and Vantage service?

[ (1) & (2) are provided by Hongkong Post; (3) to (7) are provided by destination postal administrations] e-Express and Vantage (Packet) Service does not come with service for tracing lost or delayed items.

What is the processing and delivery information of International Registered mail?

Processing and delivery information of mail at destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, destination postal administrations are not bound to release processing and delivery information of “International Registered Mail”.


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