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Frequently Asked Questions

Is it easy to set up an iiNet account?

Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account. Are you an NBN Customer? First, check if an NBN network outage is affecting your area. Customer query?

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Starting from now, you can submit all your iiNET support requests using real-time IATA Customer Portal. We encourage you to make registration in the Customer Service Portal at your earliest convenience, to ensure you have access before the time you may need to submit important requests or report incidents for iiNET.

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