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Frequently Asked Questions

When do I need to switch from iiNet to NBN?

If you already have an active NBN™ service connected at your address and you've applied to switch to an iiNet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer.

Are there any issues with my iiNet service?

Here you can find all the event notices that may affect your internet service with iiNet. Should you be experiencing an issue that is not covered by a notice here, please check out the Support pages which will help you troubleshoot the service. For troubleshooting see the Support pages .

Is the NBN available to all of Australia?

The National Broadband Network is now available to over 80% of Australia. Suburbs and towns added all the time as the rollout continues across the country. iiNet will be there at every site, as we have been from the very beginning. Check out our coverage table below for details on when NBN™ will be coming to your area.

What's the typical evening download speed on iiNet?

*Typical evening speed indicates download speed and is measured between 7pm-11pm. Actual speeds may vary due to many factors including type/source of content, equipment configuration and performance of interconnecting infrastructure not operated by iiNet.

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