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Frequently Asked Questions

Are there any issues with my iiNet service?

Here you can find all the event notices that may affect your internet service with iiNet. Should you be experiencing an issue that is not covered by a notice here, please check out the Support pages which will help you troubleshoot the service. For troubleshooting see the Support pages .

How do I log in to my new iiNet account?

Follow these stepsto check out available plans and make the switch today. Your username for your iiNet account or broadband service. Alternatively, new iiNet Mobile customers may log in using their iiNet Mobile number.

What do you need to know about iiNet toolbox?

This handy guide will show you how to log in and navigate Toolbox to manage your iiNet account. iiHelphas everything you need to know about setting up your iiNet Service, troubleshooting issues and managing your account. These easy, step-by-step guides will get you sorted in no time. Need to make a payment?

When to call the call centre for iiNet?

Please refresh to try again. If the problem persists please call our call centre on 13 19 17 . Boasting lightning-fast download speeds, the National Broadband Network (NBN™) is replacing existing broadband infrastructure with a faster and more reliable broadband service.


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