Keyword Analysis & Research: jb hifi customer complaint flow chart

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Frequently Asked Questions

How to make a complaint about JB Hi Fi?

Use this comments section to discuss problems you have had with JB Hi-Fi, or how they have handled your complaints. Initial complaints should be directed to JB Hi-Fi directly. You can find contact details for JB Hi-Fi above. Comments are moderated so may not appear immediately.

How many people contribute to JB Hi Fi each week?

With JB Hi-Fi matching staff contributions dollar-for-dollar we effectively double the positive impact to our charities and community. We have over 6,000 members of the JB Hi-Fi team contributing to the program each week which is 76% of our staff nationally.

Do you have to show JB Hi Fi receipt?

In these cases, goods must be returned to store with all original accessories (that were included with the goods) and, preferably, in their original packaging. A valid JB Hi-Fi invoice or receipt or other satisfactory proof of purchase must also be produced. Store staff will then inspect and test your goods and replace/exchange where applicable.

What to do about JB Hi Fi minimum voluntary warranty policy?

If you are not satisfied with a remedy under the JB Hi-Fi Minimum Voluntary Warranty Policy you can discuss your concerns with a JB Hi-Fi Store Manager who is authorised to provide an alternative remedy where appropriate.


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