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Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.How do I get my MacBook or MacBook Pro repaired?
Mail in your device to the Apple Repair Center. To prepare your unit for service, please backup your data. Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.Can I get a refund for a broken MacBook keyboard?
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.How do I know if my keyboard is eligible for repair?
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac.