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Frequently Asked Questions

What kind of data does Newport News Waterworks use?

Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number. We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

How to pay your Newport News Waterworks Bill?

Newport News Waterworks is working diligently to keep you and our employees safe during the coronavirus outbreak. We encourage you to pay your bill online or by mail. You can view a list of Payment Options on our website. You can also contact Waterworks Customer Service at 757-926-1000.

How is the water in Newport News Va?

Newport News Waterworks is committed to providing a reliable supply of high-quality water to our customers. Your drinking water is treated and tested using state-of-the-art equipment and advanced procedures, and it meets state and federal standards for quality. We hope that you will take a moment to view the Annual Water Quality Report (PDF).

How often do they test the water in Newport News?

Annual and triennial sampling occurs during the summer months (May-September) because these are the months in which the highest lead levels are expected to occur. Newport News Waterworks samples every 3 years both the Lightfoot System and the Newport News System (Lower Peninsula System). The number of samples are 21 and 50 respectively.


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