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Frequently Asked Questions

What kind of data does Newport News Waterworks use?

Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number. We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

How to contact waterworks in Newport News Va?

You can view a list of Payment Options on our website. You can also contact Waterworks Customer Service at 757-926-1000.

Why do we have to pay waterworks monthly?

Your Waterworks Utility Bill aligns with most other utility bills such as gas and electric, making your monthly budget a little simpler. Given our recent household income challenges for many of our customers having a monthly bill allows you to keep track of your budget more easily.

When do unused waterworks funds go away?

Please be sure to have your Waterworks Account# available when calling for assistance, 757-926-1000. Please note all unused funds will disappear in November 2021. Complete an application online by clicking here. Our apologies for any delays you have experienced in trying to reach us.


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