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Frequently Asked Questions

How to pay your Newport News Waterworks Bill?

Newport News Waterworks is working diligently to keep you and our employees safe during the coronavirus outbreak. We encourage you to pay your bill online or by mail. You can view a list of Payment Options on our website. You can also contact Waterworks Customer Service at 757-926-1000.

What kind of data does Newport News Waterworks use?

Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number. We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

How to contact Newport News Va Water Company?

You may also reach us by email at [email protected] with your concern. If it is an urgent matter please include “Urgent” in your email subject. We thank you for your patience and understanding.

Is the tap water safe in Newport News?

Your tap water is safe from coronavirus (COVID-19). Our community is understandably concerned about the health risks associated with COVID-19, but rest assured that the procedures Newport News Waterworks has in place to protect our water quality are effective and keep it safe from viruses, including coronavirus.


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