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What is a good NPS score?

What Is a Good NPS Score? A “good” NPS score is anything above 0. Exceeding the score of zero indicates overall customer loyalty to your brand. Per Doter, in 2021 on average, anything above 50 can be considered “Excellent” and anything above 75 “World-class”.

What is a NPS score, and why is it important?

Why Net Promoter Score matters for your business The NPS plays a significant role in measuring, viewing and building customer satisfaction. ... It makes the challenging job of customer satisfaction easy. ... By using the NPS, you can enjoy more customer promotion. ... Businesses get the opportunity of asking more questions, and they also get the chance to delve deep into the customer problems. ... More items...

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