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Frequently Asked Questions

How do I cancel my OnStar account?

Steps to Cancel: Please note that you are unable to cancel OnStar via the internet or email. Instead, you must contact a representative via the blue button or by calling the toll-free phone number. To begin the cancellation process, press the blue OnStar button inside your equipped vehicle, or call 1-888-466-7827 and listen to the menu options.

How do you disable OnStar?

The simplest way to deactivate OnStar is to unsubscribe from the service, but doing so will not disable the system completely. To do that, you will need to remove the fuse or manually disconnect the OnStar control box.

Is the OnStar basic plan free?

According to sources from GM’s dealer network, the new OnStar Basic Plan is free for five years, and includes the RemoteLink app, OnStar Vehicle Diagnostics, and a service called Dealer Maintenance Notification.


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