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Frequently Asked Questions

What is the purpose of the operations manual?

The Operations Manual contains detailed information on the control requirements and operating procedures necessary to successfully initiate and run the system. GENERAL INFORMATION 1.1 System Overview Explain in general terms the system and the purpose for which it is intended.

Do I need a documented operations manual?

A final reason for having a documented operations manual is to add market value to your company. In the event you ever sell your business, your successor will need to know how to take over your operations.

What should be included in a manual?

Typically the manual is either a book or folder of printed documents containing all of your standard operating procedures (SOPs), your hierarchy, contact details and emergency procedures. Whenever an employee wants to know how to do something or needs to know how to contact someone, they can look it up in the manual.

What's the difference between an employee handbook and an operations manual?

Your employee handbook may introduce your team to your mission, various policies (benefits, holiday leave, security), and culture, but the operations manual will show them how to do their job and give them everything they need to do it.

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