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Frequently Asked Questions

Is the Blue Cross and blue shield of Alabama provider list accurate?

Blue Cross and Blue Shield of Alabama and/or other Blue Cross and Blue Shield Licensees have made reasonable efforts to validate that the list of providers displayed is up to date and accurate. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of the network.

Where can I find the BCBSAL provider directory?

You can also visit The hard copy provider directory is available in a different format, including large print. To receive this material in an alternative, large print format, contact Member Services. The provider network may change at any time. You will receive notice when necessary.

Does Blue Cross and blue shield of Alabama cover hearing aids?

TruHearing is an independent company offering exclusive hearing aid savings for Blue Cross and Blue Shield of Alabama members. Out-of-network/non-contracted providers are under no obligation to treat Blue Advantage (PPO) members, except in emergency situations.

When will I receive my provider directory from blue advantage?

Calls will be returned the next business day. TTY users should call 711. Blue Advantage will mail a hard copy of the provider directory to you within three (3) business days of your request.

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