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Frequently Asked Questions

How to contact American Airlines retiree benefits service center?

Call the Benefits Service Center at 888-860-6178 if you miss the annual online retiree medical enrollment window. American reserves the right to amend or terminate the retiree medical plan at any time. The Benefits Service Center bills you for retiree medical one month in advance.

Where can I find out about my retiree benefits?

To review the latest eligibility information for retiree benefits, visit the Retiree Benefits page on Jetnet. After you retire, you will receive a packet with enrollment information and plan details. You can also find information on Retiree Jetnet which you can access after you retire.

When to enroll in American Airlines retiree medical plan?

You can enroll in retiree medical any time after retirement. Call the Benefits Service Center at 888-860-6178 if you miss the annual online retiree medical enrollment window. American reserves the right to amend or terminate the retiree medical plan at any time. The Benefits Service Center bills you for retiree medical one month in advance.

How do I Reset my American Airlines password?

Begin by identifying yourself by entering your 8-digit AA User ID. You may need to add leading zeros to make it 8 digits. If you're having some difficulty resetting your password, help is just a click away. Chat with us and we'll assist you in the process.


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