Keyword Analysis & Research: salesforce trailhead customer service

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Frequently Asked Questions

How do I launch my trailhead playground in Salesforce classic?

Open it now by clicking Launch in the challenge at the end of this unit (login required). Once you've launched your Trailhead Playground, switch to Salesforce Classic. Click the Cases tab. If you don’t see the tab, select Service from the App menu.

Why use Salesforce for customer support?

Salesforce helps you quickly create many more channels than just Web and email. Since those channels are the most popular for customers and service teams, we started with those first. But as you plan your support process, consider other channels that might make your customers even happier.

How do I set up a service in trailhead playground?

Once you've launched your Trailhead Playground, switch to Salesforce Classic. Click the Cases tab. If you don’t see the tab, select Service from the App menu.

Where can I learn more about Salesforce lightning experience?

This module is designed for Salesforce Classic. You can learn about switching between interfaces, enabling Lightning Experience, and more in the Lightning Experience Basics module here on Trailhead. The sample Service Cloud that Salesforce gives you looks a bit different than what you saw above.


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