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Frequently Asked Questions

What happens if you get a phone call from FPL?

Caller ID may even falsely display our number and appear to be FPL. The caller threatens to turn off power to your home or business within an hour if payment isn’t made immediately, and may even claim a truck is on the way.

Is it illegal to use FPL account information?

Unauthorized use of account information is illegal and any payment applied to utility bills will be reversed. Also, customers who use unauthorized banking information to pay their FPL bill will receive a letter stating their payment was invalid and will still be required to pay their bills.

Where can I Find my FPL account number?

If you receive an FPL email bill that looks different from your normal bill or seems suspicious in any way, do not click any links. Look at the account number to verify that it is your actual account number. You can find your account number by looking at an old bill or by logging in to your account on FPL.com.

Do you have to pay with FPL gift card?

“As a reminder, FPL will never send a single notification to a customer within one hour of a service interruption, and will never ask customers to make payments with a pre-paid debit card or gift card,” the utility said at the time. Get updates on the coronavirus pandemic and other news as it happens with our free breaking news email alerts.


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