IT Support Ticket Types: A Comprehensive Guide - GetApp
https://www.getapp.com/resources/what-are-various-service-desk-ticket-types/
webNov 29, 2023 · There are four main support ticket types: service request tickets, incident tickets, problem tickets, and change request tickets. Here's a rundown of each type, along with some help desk ticket examples. Service request tickets cover requests for general maintenance and common IT services.
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