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Frequently Asked Questions

How do I contact the STCC online learning office?

If you have any questions about the orientation program, please contact the STCC Online Learning Office at 413-755-4345 or [email protected] The orientation introduces students to the online course format, including relevant institutional policies, instructional methods, and academic support resources.

How do I log in to Blackboard?

If you are using the Blackboard Student App on your smart phone or tablet you will need to use your 7 digit student ID number as the password when logging in. Classes officially begin on the first day of the semester, which is noted on the STCC Academic Calendar

When will I receive my STCC account information?

All students taking courses at STCC will be sent their STCC account information to either their personal email address or via USPS to their home address no later than one week before the start of the semester.

Does STCC offer online learning orientation sessions?

STCC offers an on-campus instructor-led Online Learning Orientation at the beginning of each semester. Attending one of the orientation sessions is optional, but highly recommended for students new to taking online courses or using the Blackboard Learning System. Sessions are approximately 1.5 hours in length.


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