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Frequently Asked Questions

What is TransLink and how does it work?

With TransLink, you don't have to imagine. TransLink is a user-friendly, online reporting system that helps you manage your merchant payment card business from any Internet-enabled device.

Where can I use my Translink go card?

Use go card on all TransLink bus, train (including Airtrain), ferry and tram services in greater Brisbane, Ipswich, Sunshine Coast, and Gold Coast regions. The best part about go card is it's: available for adults, children, concessions, seniors.

What is the phone number for TransLink customer service?

For issues related to logging into, subscribing to or having a password reset on TransLink, please call (877)-289-0422. Loading TransLink...

When can kids ride TransLink for free?

As of Sept. 1, 2021, children aged 12 and under are able to ride TransLink services free of charge as part of a new provincial program. Find out more Fall Service Changes Starting Sept. 6, 2021, we’ll be putting more service where it’s needed most.


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