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Frequently Asked Questions

How do I make a claim to Vero Insurance?

To submit a claim to Vero, you can either contact the claim department by phone on 1300 619 033, or via Vero’s iPhone and Android app called Vero Drive Claims. All you will need is your policy number (MSL019505965) and your vehicle registration number.

Why is Vero Insurance Working a little differently?

Like many businesses, Vero is working a little differently due to COVID-19 Alert Level guidelines. The health and safety of our people, partners and customers remains our priority, whilst we continue to process your claims and get the work done on your property or vehicle as quickly and effectively as possible.

What does Vero do for home and land claims?

Vero now manages your home and land claims on behalf of EQC. This means we can provide you with a seamless process for all your natural disaster claims. It’s our role to make sure your marine claim is plain sailing.

What's the priority for Vero Insurance New Zealand?

The health and safety of our people, partners and customers remains our priority, whilst we continue to process your claims and get the work done on your property or vehicle as quickly and effectively as possible. Here are some things to be aware of while we process your claim:


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