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Frequently Asked Questions

How to make a claim with Vero Insurance New Zealand?

If you’re ready to make a claim you can contact your insurance broker or adviser, or you can call us on one of the numbers below. Make sure you have your policy number and claim details on hand to help speed things up. Vero claims centre: Call us0800 800 134. If you’re calling from outside New Zealand, call Call us+64 9 363 7551

How to contact Vero Car Club in New Zealand?

[email protected]​​vero.co.nz. From outside NZ: +64 9 363 2222. 8.30am–5pm Monday – Friday. Affiliated Groups. Vintage Car Club members: 0800 658 411. [email protected] Returned and Services Association (RSA) and Public Service Association (PSA) members: 0800 808 138.

How can Vero help you with your insurance?

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you. If you’re unhappy with one of our policies, our service or a decision on your claim, please tell us - often a quick conversation can help sort things out.

When is Vero no longer accepting cheques in New Zealand?

From the 31st March 2021, Vero will no longer be accepting nor issuing cheques as a payment method due to all NZ major banks phasing out the use. For more information, please contact your broker or adviser.


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