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Frequently Asked Questions

How do you access your military email from home?

You'll need something called a Common Access Card, which usually is provided through your Human Resources department. Before you can check your military email at home, though, you'll need a CAC reader. Your unit may issue this to you automatically. If not, you may be able to request it.

How do I access my army email account?

Your email address can be accessed by going directly to the AKO Webmail website ( or through the Army Knowledge Online Portal by selecting "Email", located on the top right bar of the AKO Home Page.

What is the Army enterprise email?

Army Enterprise Email (Also called DoD Enterprise Email) is the Department of Defense’s new email platform. It replaces the old AKO Webmail platform if your log-in requires a CAC.

How to find an AKO email address?

How to Find an AKO Email Address Log in to Army Knowledge Online. Log in to Army Knowledge Online. Visit and enter your user name and... Enter the user s. Enter the user's information on the "Find a Person" screen. Type in the last name of person you are... Wait. Wait while AKO searches for the email address. Be prepared to hold for a few seconds to a minute. See More....

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