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Frequently Asked Questions

Do you need a WellStar activation code to use MyChart?

You must have an existing patient record at WellStar to be able to use MyChart. Once you have had a visit at a WellStar facility, you can request an activation code from a clinical or front desk staff member. At your next visit, please ask your caregiver for a MyChart actiivation code.

Where can I get my WellStar Health app?

Be sure to download the MyChart app from the Apple App Store or the Google Play store, and then log in to your Wellstar MyChart account to get started. If you have not already, register for MyChart. Open the pre-loaded Health app on your iPhone.

Who is the service desk for WellStar connect?

Once you have been seen by a WellStar provider who is "live" on WellStar Connect, the MyChart Service Desk is available to help you with your MyChart Account. Service desk hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. You can contact the MyChart Service Desk by phone at 470-644-0419,...

Where do I get my activation code for MyChart?

Once approved, you will receive an email or a letter with your activation code and instructions on how to activate your MyChart account. If you have any questions, please contact your clinic.

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