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A workforce management system is how a business manages their payroll, HR and benefits administration, time and attendance records and potentially any retirement plan they carry. Workforce management can also encompass human resources and management including employee handbooks, recruiting and onboarding, and other aspects of people management.What is aspect workforce management?
Aspect Workforce Management is an employee management solution for midsize to high volume call centers that can be deployed on-premise or hosted in the cloud. Aspect Workforce Management enables users to forecast staffing requirements across all customer-facing inbound, outbound, and back office resources in call centers.