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Frequently Asked Questions

What are the hours of the WSU Online Instructional designers?

The WSU Online instructional designers are live Monday through Friday 8 am to 4 pm answering questions about course design. Start teaching in Canvas quickly with our self-paced online training. Looking for Help?

How do I access canvas as a student?

For those enrolled in or teaching a Canvas course, navigate to canvas.wsu.edu and log in with your WSU NID and password to access Canvas. Get started with the Navigating Canvas for Students video on YouTube. Learn more about how Canvas functions at the Canvas Student Guide. Select the Sample Course Space on your Dashboard.

Does canvas offer 24/7 technical support?

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the main menu in Canvas to access 24/7 Canvas Support via chat or phone. You can also view the support pages for faculty, staff, and students.

Where can I find CANVAS training in Spokane?

Reach out to the WSU Spokane Instructional Technology team at [email protected] to schedule a time that fits your schedule. You can also find a list of live and on-demand Canvas training opportunities through WSU’s Academic Outreach and Innovation (AOI) department via their website. Mozilla FireFox and Google Chrome work best for Canvas.


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