Establishing Service Metrics and Key Performance Indicators (KPIs
https://uit.stanford.edu/service-management/toolkit/metrics-kpis
Jan 10, 2022 · What are service metrics and KPIs? Metrics are measures that provide you with the quantifiable information you can use to track service performance or progress. In order to obtain metrics, you need to clearly define what you want to measure, and then have a method for doing so. For example, you can measure client satisfaction through surveys.
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